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Return Policy

We promise you'll love it! At Incoco, we want our customers to have the best possible experience with our products. If you are not 100% satisfied with your Incoco.com.hk purchase, you can return it within 3 days of purchase for a refund or exchange, and we'll even pay the return shipping.*

Exchanges and returns are simple and hassle-free. Please email us at cs@incoco.com.hk to be issued a Return Authorization. Unauthorized returns will not be accepted. Be sure to include your order number, a list of items you would like to return, as well as the reason for the return request.

*Free return shipping labels are only available to customers who purchased from Incoco.com.hk and returning within 3 days of purchase from locations within the Hong Kong SAR and Macao SAR only. Original shipping charges are non-refundable. Prepaid labels expire 7 days after being issued. Promo codes are not transferable towards exchanges.